Refund Policy

At ExpressTruckForms, we provide digital products, electronic documents, and professional services. Due to the nature of these services, please review this Refund Policy carefully before making a purchase. By purchasing from ExpressTruckForms, you agree to the terms outlined below.

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1.  All Sales Are Final Once Services Begin

NO REFUNDS WILL BE ISSUED ONCE SERVICES HAVE BEEN STARTED, under any circumstances.  A service is considered “started” when any of the following occurs:

• Work has begun on your order

• Forms or documents have been prepared, reviewed, or processed

• Information has been submitted on your behalf

• Digital products or documents have been accessed or delivered

• Administrative or setup work has been performed​

Once any service activity has started, the sale becomes final and non-refundable.

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2. Limited Refund Eligibility (Before Services Begin Only)

Refunds may be considered only if:

• The refund request is submitted before any service has started

• The request is made within 7 calendar days of purchase

• No documents, forms, or services have been delivered or accessed

• No third-party fees have been incurred​

Refund approval is at the sole discretion of ExpressTruckForms.

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3. Refund Request Timeframe

All refund requests must be submitted within 7 calendar days of the original purchase date.

Requests submitted after this timeframe will be automatically denied, even if services have not yet begun.

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4. Non-Refundable Items and Services

Refunds will not be issued for:

• Any service that has already started

• Completed or partially completed services

• Digital products, forms, or documents that have been:

  • Downloaded

  • Delivered

  • Accessed

  • Submitted

• Expedited or rush services

• Filing, processing, or government fees

• Errors caused by incorrect, incomplete, or inaccurate information provided by the customer

• Change of mind or dissatisfaction after purchase

• Failure to read service descriptions or policies before purchasing

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5. Full vs. Partial Refunds

Full Refunds

A full refund may be issued only if:

• The request is made before services have started

• ExpressTruckForms is unable to provide the purchased service

• A duplicate payment was made due to a system error

Partial Refunds

Partial refunds are not offered once services have started.

If approved before services begin, ExpressTruckForms may deduct administrative or processing fees from the refund amount.

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6. Third-Party Fees Are Non-Refundable

ExpressTruckForms is not responsible for refunding fees charged by third parties, including but not limited to:

• Government or State agencies

• Regulatory bodies

• Filing or processing entities

• Payment processors

These fees are non-refundable under all circumstances.

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7. How to Request a Refund

To request a refund (before services begin), customers must submit a written request including:

• Full name

• Reason for the refund request

Requests must be sent to: support@expresstruckforms.com. Incomplete requests may be denied.

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8. Refund Processing Time

If approved:

• Refunds are issued to the original payment method

• Processing time is typically 5–10 business days

• ExpressTruckForms is not responsible for delays caused by banks or payment providers

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9. Chargebacks and Payment Disputes

Customers agree to contact ExpressTruckForms before initiating a chargeback.

Unauthorized chargebacks will result in:

• Immediate service termination

• Permanent refusal of future services

• Dispute evidence submitted to the payment processor

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10. Fraud, Abuse, and Policy Violations

ExpressTruckForms reserves the right to deny refunds if we determine that a customer has:

• Provided false or misleading information

• Attempted to exploit or bypass this policy

• Engaged in fraudulent or abusive behavior

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11. Policy Modifications

ExpressTruckForms reserves the right to update or modify this Refund Policy at any time. Changes are effective immediately upon posting to our website.

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12. Contact Information

For questions regarding this Refund Policy, please contact:

ExpressTruckForms
Email: support@expresstruckforms.com
Website: www.expresstruckforms.com